Policies & FAQ
IMPORTANT : We will not offer replacements/refunds/returns after 30 days of your purchase.
Return Policy
We want you to love your purchase, but we understand that returns may sometimes be necessary. If you need to return an item, please review the following conditions:
- Customers have 30 days from the date of purchase to initiate a return.
- Products MUST be unused and in their original packaging. Any package that is opened or appears to have been tampered with (aside from the box it was originally shipped in) will be void of receiving a return.
- If you have an eligible return based on the qualifications above, you can reach out to our support team to initiate your return. Contact us at: info@shrumfuzedshop.com
- Customers are responsible for return shipping costs unless the item(s) arrived damaged or defective, in which case, we will provide a shipping label.
- Once your return has been approved by our customer support team, please allow 5-7 business days for processing, once the return is in transit.
Refund Policy
Refunds are available for damaged or defective items. We also offer refunds for returned products that meet our return policy guidelines. (See return policy section above).
Customers should reach out to our support team at: info@shrumfuzedshop.com if they feel they are eligible for a refund.
If our support team approves your refund request, we can either credit back the original payment method, or, we can offer store credit.
Customers who want their refund back on the original payment method should expect to see the money back in their account within 5-10 business days AFTER we have processed the refunded products.
Original shipping fees are non-refundable unless the return is due to our own error.
Replacement Policy
Need to initiate a replacement? Please reach out to our customer support team at the following email: info@shrumfuzedshop.com
Please provide our team with as many details as possible about your order, so we can ensure we help you to the best of our ability.
When you email our support team, please provide the following:
- Order Number
- Full Name
- Address
- Phone Number
- Reason for the Return
If your replacement has been approved, our support team will send you further instructions on shipping the products back to us. Any store credit or replacement will be issued once the return has been received and processed.
If your product was damaged/defective, the same steps as above should be applied. Once we have approved your returned item, replacements will be sent in 5-7 business days.
Replacement Disclaimer:
Shrumfuzed products are intended for responsible use by informed consumers. Individual experiences may vary based on factors such as body chemistry, tolerance, mindset, and environment. While some users may have positive or uplifting effects, others may experience discomfort or unintended reactions.
By purchasing this product, you acknowledge that effects are unpredictable and unique to each person. We do not offer refunds or replacements for subjective experiences, including but not limited to “bad trips” or undesired effects. Please use responsibly and in a safe environment.
Order Processing/Shipping
Our team is dedicated to getting you your products in a timely manner. Here is what you need to know about our shipping and processing:
Once you have placed your order, it will be processed within 1-3 business days. It is important to note that we process and ship Monday-Friday, so any orders placed on weekends or holidays will be processed on the next business day.
IMPORTANT: Shipping estimates will apply to your order AFTER it has been processed.
- We offer standard shipping of 5-7 business days, as well as priority shipping of 1-2 days AFTER processing with an additional charge.
- Once your order has shipped, please allow 24 hours for your tracking number to update.
- Delayed/Lost/Damaged shipments:
Shrumfuzed is not responsible and cannot be held liable for delays in shipment from third party carriers.
Once your package has left our fulfillment center, we have no control over the shipment. Customers will have to reach out to the third party carrier directly regarding any delayed, lost, or damaged packages.
IMPORTANT: Orders over $250 will be manually verified by our support team to protect our customers from fraud and may take additional time to process.
Thank you for your understanding.